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To speak with an appointment scheduler, call 1-800-533-UPMC between 7 a.m. and 7 p.m. Monday through Friday.

Note: We can schedule appointments for many — but not all — UPMC doctors and locations at this number.

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Family Practice
PCP (Primary Care Physician)

Hospital Affiliation(s):
UPMC Hamot

Patient Satisfaction Ratings:
4.9 Stars
315 Patient
Satisfaction Ratings
Learn About Our Survey


Bay Harbor Family Medicine
333 State St.
Suite 204
Erie, PA 16507
Office Phone:
(814) 877-5295


Family Medicine, American Osteopathic Board of Family Physicians


DO, Lake Erie College of Osteopathic Medicine, Erie, PA

Saint Vincent Family Medicine,
Erie, PA

Appointment Information

New Patients

Appointment Information

Call 1-800-533-UPMC (8762), Monday through Friday between 7 a.m. and 7 p.m. to schedule an appointment OR call the locations listed above to speak with a representative.

Returning Patients

  • Your doctor may participate in scheduling through MyUPMC. If you would like to book online, please log in and visit the Appointments tab.
  • Call the locations listed above to speak with a representative.

Patient Ratings

Rate the Provider

Listens Carefully

Spends Enough Time with You

Recommend This Provider to Family/Friends

Shows Respect for Patients

Provides Easy to Understand Information

Explains in a Way You Understand

Patient Comments

At UPMC we believe transparency is critical. Patient comments found on UPMC Find A Doc are not investigated to ascertain truth or validity. Comments are posted in the spirit of providing patient's perceptions of their encounters with their providers.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are not identified for confidentiality and patient privacy.

August 24, 2017

I always get good care with my doctor and the nurses there.

August 18, 2017

Dr Hertel and her staff are the best I had have in a long time. Highly recommend this office.

August 14, 2017

Thank you! :)

August 07, 2017

I'm very pleased with this provider and the staff. They are very responsive and have been great about scheduling with my appointments.

August 02, 2017

Dr. Hertel is an exceptional doctor who truly cares and her patients. She listens closely and is very attentive to my needs. She goes above and beyond to provide the best care possible.

August 01, 2017

Dr. Rebecca Hertle is very patient and understanding. She always takes great care of my family!

July 27, 2017

I always have a good experience there. Everyone is friendly helpful and seem to care how I feel.

July 26, 2017

love my provider she is awesome

July 26, 2017

She is very friendly and kind. Makes me feel comfortable and I know she is listening and cares about my concerns

July 20, 2017

Dr Hertel works well with me to keep me healthy. She checks all details each visit.