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Family Practice
PCP (Primary Care Physician)

Hospital Affiliation(s):
UPMC Hamot

Patient Satisfaction Ratings:
4.9 Stars
311 Patient
Satisfaction Ratings
Learn About Our Survey


Bay Harbor Family Medicine
333 State St.
Suite 204
Erie, PA 16507
Office Phone:
(814) 877-5295


Family Medicine, American Osteopathic Board of Family Physicians


DO, Lake Erie College of Osteopathic Medicine, Erie, PA

Saint Vincent Family Medicine,
Erie, PA

Appointment Information

New Patients

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Patient Ratings

Rate the Provider

Listens Carefully

Spends Enough Time with You

Recommend This Provider to Family/Friends

Shows Respect for Patients

Provides Easy to Understand Information

Explains in a Way You Understand

Patient Comments

At UPMC we believe transparency is critical. Patient comments found on UPMC Find A Doc are not investigated to ascertain truth or validity. Comments are posted in the spirit of providing patient's perceptions of their encounters with their providers.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are not identified for confidentiality and patient privacy.

December 01, 2017

Their the best! Always excellent care!

November 22, 2017

Dr. hertel is very kind and caring for all of her patients

November 22, 2017

I'm very pleased with the care I receive with my PCP. She is always polite and attentive.

November 20, 2017

Dr Hertel is a very kind and understanding person. My daughter loves going to her she understands children and speaks to them at their level where she can understand the doctor. Always a wonderful visit

October 25, 2017


October 23, 2017

Best move I made to go to this provider. Dr Hertel is very kind understanding and caring

October 23, 2017

Dr. Hertel and her staff always go above and beyond for me, answering questions, explaining anything to me. I would recommend her to anyone.

October 16, 2017

Told medical assistant several health concerns during check-in. Dr. Hertal did not address concerns until I brought concerns up again.

October 10, 2017

Everything I come to this office I feel welcomed. Everyone in this office are amazing and very friendly.

October 04, 2017

very pleased with the care I received on this visit