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Family Practice
PCP (Primary Care Physician)

Hospital Affiliation(s):
UPMC Hamot

Patient Satisfaction Ratings:
4.9 Stars
353 Patient
Satisfaction Ratings
Learn About Our Survey


Healthy Families Primary Care at UPMC Hamot
333 State St.
Suite 204
Erie, PA 16507
Office Phone:
(814) 877-5295


Family Medicine, American Osteopathic Board of Family Physicians


DO, Lake Erie College of Osteopathic Medicine, Erie, PA

Saint Vincent Family Medicine,
Erie, PA

Appointment Information

New Patients

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Patient Ratings

Rate the Provider

Listens Carefully

Spends Enough Time with You

Recommend This Provider to Family/Friends

Shows Respect for Patients

Provides Easy to Understand Information

Explains in a Way You Understand

Patient Comments

At UPMC we believe transparency is critical. Patient comments found on UPMC Find A Doc are not investigated to ascertain truth or validity. Comments are posted in the spirit of providing patient's perceptions of their encounters with their providers.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are not identified for confidentiality and patient privacy.

January 02, 2019

she is awesome. I'm vedy happy with her services

January 02, 2019

I highly recommend Dr Hertel to everyone. She is attentive, knowledgeable, and efficient. Dr Hertel is kind and caring as well.

December 18, 2018

my first visit was great.

December 13, 2018

She was excellent! I moved for work after graduating grad school so I finally left my long term PCP who has treated me for over 10 years. I tried a different UPMC PCP and she was terrible! I felt so diminished and judged after just one appointment. my friend told me about this PCP so I tried her and she was amazing. She listened to me without judgment and the appointment was quick and easy without a lot of waiting. I'm very happy to have found her.

December 13, 2018

I'm very happy with Dr. Hertel's care compared to my old provider. So much easier to talk to about problems

December 12, 2018


December 11, 2018

She is always very nice and friendly

December 11, 2018

Nice first visit to the new space, followed Dr. Hertel here from Bay Harbor Family Medicine.

December 10, 2018

very good

December 06, 2018

This was my first experience with Dr. Hertle and her office. She was very helpful and understanding. I appreciated the time she took to help me and listen to me. her staff were also helpful.